Refund policy
Last Updated: July 2026
At Lisé, we take pride in the quality of our products and carefully inspect every order before shipment.
Returns & Replacements
We only accept claims for products that arrive damaged or defective due to manufacturing defects.
To be eligible, you must contact us within 24 hours of receiving your order and provide:
- Your order number
- Clear photos of the product
- A brief explanation of the issue
Approved Claims
After reviewing your request, Lisé may offer:
- A replacement product (subject to availability)
- Store credit equal to the purchase value of the affected item
Store credit may be used on future purchases through our website.
Non-Eligible Claims
We do not accept returns, replacements, or store credit for:
- Change of mind
- Personal preference
- Incorrect product selection by the customer
- Damage caused after delivery
- Normal wear and tear
- Minor differences in color due to screen settings
Review Process
All claims are reviewed individually.
Lisé reserves the right to refuse claims that do not meet the requirements outlined in this policy.